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Privacy Policy

Effective date: 16 July 2026
Last updated: 4 August 2026

Choose Thailand respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how personal information is collected, used, stored and shared when you visit choosethailand.com, submit an enquiry, book a consultation, communicate with us or use our relocation-related services.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

This may include:

  • Your name, email address, telephone number and country of residence.
  • Your nationality or citizenship, where relevant to a relocation enquiry.
  • Your preferred destination, relocation timeline and lifestyle preferences.
  • General information about your visa, residency, retirement, business or investment interests.
  • Your approximate budget or expected level of service.
  • Information about accompanying family members.
  • Details submitted through forms, booking pages, questionnaires or consultations.
  • Messages, emails, call notes and other communications with us.
  • Billing and transaction information when you purchase a service.

Payments may be processed by third-party payment providers. We do not normally receive or store complete payment-card information.

Information Collected Automatically

When you use the website, we or our technology providers may automatically collect:

  • Internet Protocol address.
  • Browser, device and operating-system information.
  • Approximate location derived from your IP address.
  • Pages viewed, links selected and time spent on the website.
  • Referring websites and campaign information.
  • Cookie identifiers and similar technical information.
  • Website security, error and performance information.

Sensitive Information

Relocation services can sometimes involve sensitive information, including passport details, immigration history, health information, financial documents or information about children.

Please do not submit passports, identity documents, banking records, medical information or other sensitive documents through a general website form or ordinary email unless we specifically request them and provide an appropriate method for submission.

Where sensitive personal information is required, we will process it only where necessary and where an appropriate legal basis, authorization or consent exists.

2. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries and requests.
  • Assess whether our services may be suitable for you.
  • Schedule and conduct consultations.
  • Prepare proposals, quotations or service recommendations.
  • Provide relocation planning, coordination and support.
  • Communicate with you about your enquiry or service.
  • Introduce you to relevant independent professionals or service providers, with your authorization.
  • Process payments and maintain transaction records.
  • Manage leads, client relationships and follow-up communications through our CRM.
  • Improve our website, services, content and customer experience.
  • Measure website traffic and campaign performance.
  • Send newsletters, updates or promotional communications where permitted.
  • Prevent fraud, misuse, security incidents and unlawful activity.
  • Establish, exercise or defend legal claims.
  • Meet legal, tax, accounting and regulatory obligations.

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected without providing appropriate notice or obtaining consent where required.

3. Legal Bases for Processing

Where laws such as the GDPR, UK GDPR or Thailand PDPA require a legal basis, we may rely on:

Steps Before a Contract

We may process information to respond to your enquiry, arrange a consultation, assess your requirements or prepare a proposal at your request.

Performance of a Contract

We may process information when necessary to provide services you have purchased or requested under a written agreement.

Legitimate Interests

We may process information for legitimate business purposes, including managing enquiries, improving services, securing the website, maintaining business records and communicating with existing or prospective clients.

We consider whether these interests are balanced against your privacy rights before relying on this basis.

Consent

We may rely on consent for marketing communications, non-essential cookies, sensitive information or specific disclosures to third parties.

You may withdraw consent at any time. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

Legal Obligations

We may process information when necessary to comply with applicable laws, regulations, court orders, tax obligations or lawful requests from authorities.

4. Marketing Communications

We may send marketing emails or updates when:

  • You have specifically requested them.
  • You have provided consent.
  • We have another lawful basis to contact you under applicable law.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting contact@choosethailand.com.

Unsubscribing from marketing will not prevent us from sending necessary messages regarding an active enquiry, booking, contract or service.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies for:

  • Essential website operation and security.
  • Remembering user preferences.
  • Booking and form functionality.
  • Website analytics and performance measurement.
  • Advertising, campaign attribution or remarketing.

Where required by law, analytics, advertising and other non-essential technologies will not be activated until you provide consent.

You may accept, reject or manage non-essential cookies through the website’s cookie-consent settings. You may also control cookies through your browser, although disabling essential cookies may affect website functionality.

The exact cookies and providers in use may change as the website develops. The cookie-consent interface should display the current categories and providers.

6. How We Share Personal Information

We may share personal information with:

Technology and Operational Providers

These may include website hosting, CRM, email, calendar, booking, cloud storage, security, analytics, communications and payment providers.

These providers may process personal information only to provide services to us or as otherwise described in their own privacy notices.

Relocation and Professional Partners

With your knowledge or authorization, we may share relevant information with independent:

  • Immigration lawyers or qualified visa professionals.
  • Accountants and tax advisers.
  • Insurance providers or brokers.
  • Real-estate agencies and property professionals.
  • Schools, healthcare providers or relocation specialists.
  • Business, investment and corporate-services professionals.
  • Transportation, accommodation and lifestyle-service providers.

We aim to share only the information reasonably necessary for the introduction or requested service.

Legal and Regulatory Recipients

We may disclose information when reasonably necessary to:

  • Comply with applicable law or legal proceedings.
  • Respond to a lawful request from a government authority.
  • Protect our rights, users, clients or the public.
  • Investigate suspected fraud, abuse or security incidents.

Business Transfers

If the Choose Thailand project is incorporated, reorganized, sold, transferred or combined with another business, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data-protection measures.

7. Sale and Advertising-Related Sharing

We do not sell personal information for monetary consideration.

We may use analytics, advertising or social-media technologies to understand website performance and promote our services. Where these activities require consent or create an applicable right to opt out of advertising-related sharing, we will provide the required controls.

8 International Data Transfers

Choose Thailand serves an international audience and may work with providers and partners located in Thailand and other countries.

As a result, personal information may be transferred to or processed in countries whose data-protection laws differ from those in your country.

Where legally required, we will use appropriate measures for international transfers, which may include contractual protections, consent, recognized adequacy mechanisms or transfers necessary to provide a requested service.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guideline:

  • Enquiry and lead information may be retained for up to 24 months after the last meaningful interaction.
  • Marketing information may be retained until you unsubscribe, withdraw consent or remain inactive for a period determined by our retention procedures.
  • Client, contractual, payment and transaction records may be retained for the service period and afterward where required for accounting, tax, dispute-resolution or legal purposes.
  • Call notes and service records may be retained for as long as necessary to manage the client relationship and protect legitimate legal interests.
  • Technical and security logs may be retained for shorter periods unless they are required to investigate an incident.

Information may be retained for longer where required by law, a legal claim, fraud prevention, an unresolved dispute or a request from a competent authority.

When information is no longer required, we will delete, anonymize or securely restrict it.

10. Data Security

We use reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure service providers, account protection, encrypted connections, backups and internal limits on access to personal information.

No website, email system, cloud service or electronic transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive documents through unsecured channels.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Ask whether we process your personal information.
  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information.
  • Request restriction of certain processing.
  • Object to processing based on legitimate interests.
  • Object to direct marketing.
  • Withdraw consent.
  • Request a portable copy of eligible information.
  • Opt out of certain advertising-related sharing.
  • Lodge a complaint with an appropriate data-protection authority.
  • Receive information about the categories, sources, purposes and recipients of personal information.
  • Receive equal service and pricing when exercising applicable privacy rights.

These rights are not absolute and may be subject to legal exceptions.

To make a request, contact contact@choosethailand.com. Please write “Privacy Request” in the subject line and describe your request clearly.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

12. Children’s Privacy

Choose Thailand’s services are intended for adults planning relocation, retirement, investment, business or lifestyle arrangements.

We do not knowingly collect personal information directly from children under 18 through the website.

A parent or legal guardian may provide limited information about a child where reasonably necessary for a family-relocation enquiry. Such information should be limited to what is necessary and should not include sensitive documents unless specifically requested through an appropriate channel.

13. Third-Party Websites

The website may contain links to government websites, professional advisers, property platforms, social-media services or other third-party websites.

We do not control the privacy practices, security or content of those websites. You should review their privacy policies before providing personal information.

14. Complaints

Privacy questions or complaints should first be sent to:

Email: contact@choosethailand.com
Subject: Privacy Request or Privacy Complaint

You may also have the right to complain to the data-protection or consumer-protection authority responsible for your country or region.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal structure or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

16. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Choose Thailand
Email: contact@choosethailand.com
Website: choosethailand.com